Waste Disposal Uxbridge Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Uxbridge provides waste collection and related services to domestic and commercial customers within Uxbridge and the surrounding area. By making a booking, confirming a quotation, or allowing our operatives to carry out any work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

1.1 In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the individual, business, company or organisation requesting or receiving the services.

Services means waste disposal, rubbish clearance, waste collection, removal, loading, transportation and related services provided by us.

Waste means any materials, items, goods, refuse or rubbish presented to us for collection as part of the Services.

Premises means the property, site or location where the Services are to be performed.

We, us and our means the waste disposal service trading as Waste Disposal Uxbridge.

2. Scope of Services

2.1 We provide collection and disposal of general household waste, light commercial waste, garden waste, bulky items and similar non-hazardous materials within our service area, which includes Uxbridge and nearby locations.

2.2 The precise scope of the Services, including type and approximate volume of Waste, access arrangements, timing and any special requirements, will be agreed with you at the time of booking or in a written quotation.

2.3 We reserve the right to refuse to collect any Waste which:

a) we reasonably believe to be hazardous, dangerous, explosive, corrosive, toxic, clinical, or otherwise subject to specialist handling or licensing; or

b) is not as described by you at the time of booking or materially exceeds the agreed volume or weight.

2.4 Any additional or specialist services may be provided at our discretion and may be subject to separate or additional charges and terms.

3. Booking Process

3.1 Bookings may be made by telephone, email, online enquiry or other methods we make available from time to time.

3.2 At the time of booking, you must provide accurate and complete information, including:

a) your full name and contact details;

b) the Premises address and any access instructions;

c) a clear description of the Waste to be collected, including approximate volume, type and any unusual characteristics;

d) preferred date and time window for the collection.

3.3 We will confirm acceptance of your booking by email, text message or other written confirmation. No contract will be formed until we have issued such confirmation.

3.4 Any quotation provided by us is based on the information you supply. If, on attendance, the actual Waste or conditions differ significantly from the description, we may:

a) revise the quotation and seek your agreement before proceeding; or

b) decline to carry out all or part of the Services.

3.5 Time and date of collection are given in good faith but are not guaranteed. We will use reasonable endeavours to attend within the agreed window but accept no liability for delays caused by traffic, weather, access issues or other matters beyond our reasonable control.

4. Access and Customer Responsibilities

4.1 You must ensure that we have safe, suitable and timely access to the Premises for our vehicles and operatives.

4.2 You are responsible for obtaining any necessary permissions, permits or consents for access, parking and collection at the Premises.

4.3 You must ensure that:

a) Waste is accessible, not obstructed and located in the area agreed at the time of booking;

b) any fragile, valuable or non-waste items are clearly separated from Waste to avoid accidental removal;

c) the Premises are safe and free from health and safety hazards that could affect our operatives.

4.4 If we are unable to carry out the Services due to inadequate access, incorrect information, or your failure to comply with these responsibilities, we may charge a reasonable call-out or wasted journey fee.

5. Waste Regulations and Prohibited Items

5.1 We operate in accordance with applicable UK waste management legislation and regulations, including duty of care requirements for the handling, transport and disposal of controlled Waste.

5.2 We will use only authorised and appropriately licensed disposal, recycling or treatment facilities, and will take reasonable steps to ensure that Waste is handled in a lawful and environmentally responsible manner.

5.3 You confirm that you are the owner of the Waste or have the full authority of the owner to arrange its removal and disposal.

5.4 The following items are generally prohibited from collection under these standard terms, unless specifically agreed in writing in advance:

a) asbestos or asbestos-containing materials;

b) chemicals, solvents, paints, oils and fuels;

c) gas cylinders, pressurised containers and explosives;

d) clinical, medical or biological waste;

e) radioactive materials;

f) any waste requiring specialist licensing, packaging or handling beyond the scope of our standard services.

5.5 If prohibited or undeclared hazardous items are discovered among the Waste:

a) we may refuse to remove them and may leave them at the Premises; and

b) you will be responsible for any costs, losses, fines or liabilities we incur as a result of such items being presented to us.

6. Pricing and Payment Terms

6.1 Prices are normally based on the volume, weight, type of Waste, labour required, access conditions and distance from our operating base within the Uxbridge area.

6.2 We may provide either:

a) a fixed price quotation, which will apply provided the Waste and conditions match the description given; or

b) a price estimate, to be confirmed upon inspection at the Premises.

6.3 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes or government charges that may arise under current law.

6.4 Payment is due on completion of the Services, unless we have agreed alternative terms in writing in advance.

6.5 We may accept payment by cash, card or other methods notified to you at the time of booking or collection.

6.6 For account customers or commercial agreements, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

6.7 We reserve the right to charge interest on overdue sums at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering any unpaid amounts.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us as much notice as reasonably possible.

7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged.

7.3 If you cancel within 24 hours of the scheduled collection time, or if we attend the Premises and are unable to perform the Services due to your act or omission, we may charge a reasonable cancellation or wasted journey fee to cover our costs.

7.4 We may cancel or reschedule a booking if:

a) we are unable to provide the Services due to circumstances beyond our reasonable control, including severe weather, accidents, vehicle breakdowns, public emergencies or road closures; or

b) we reasonably believe that performing the Services would pose a risk to health and safety or would breach applicable law or regulation.

7.5 If we cancel a booking, we will endeavour to notify you as soon as reasonably practicable and, where possible, offer an alternative date or time. Our liability in such cases will be limited to any amounts you have already paid for Services not yet provided.

8. Liability and Indemnity

8.1 We will exercise reasonable care and skill in the provision of the Services.

8.2 We will not be liable for any loss or damage arising from:

a) your failure to separate Waste from non-waste items or to clearly indicate items not to be removed;

b) pre-existing damage or defects at the Premises;

c) inaccurate or incomplete information provided by you in relation to the Waste or the Premises;

d) delays caused by events beyond our reasonable control.

8.3 If we cause damage to the Premises due to our negligence, you must notify us in writing as soon as reasonably practicable and, in any event, within 7 days of becoming aware of the damage. Our liability will be limited to the reasonable cost of repair or replacement, subject to any exclusions permitted by law.

8.4 We will not be liable for any indirect or consequential loss, including loss of profit, business interruption or loss of goodwill, arising out of or in connection with the Services.

8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

8.6 You agree to indemnify us against all claims, costs, damages, fines and expenses arising from:

a) your breach of these Terms and Conditions; or

b) the presence of hazardous or prohibited items in the Waste provided to us; or

c) any failure by you to comply with your legal obligations relating to Waste.

9. Ownership of Waste

9.1 Ownership of the Waste transfers to us at the point at which it is loaded onto our vehicle or otherwise taken into our possession, subject to the following provisions.

9.2 If any item that you did not intend to dispose of is removed by mistake, you must notify us in writing as soon as possible. We will endeavour, but are not obliged, to recover or locate the item. If it has already been mixed with other waste, treated or disposed of, we will have no liability for any resulting loss.

9.3 You are responsible for checking that only items you wish to discard are presented to our operatives.

10. Data Protection and Privacy

10.1 We will collect and use your personal information only for the purpose of providing the Services, managing our relationship with you, processing payments and complying with legal or regulatory obligations.

10.2 We will store your details securely and will not sell your information to third parties. We may share your information with trusted third parties who assist us in delivering the Services, processing payments or operating our business, subject to appropriate safeguards.

10.3 You may request access to, or correction of, the personal information we hold about you, subject to applicable data protection laws.

11. Complaints and Dispute Resolution

11.1 If you are dissatisfied with any aspect of the Services, you should contact us as soon as possible with full details of your complaint.

11.2 We will investigate your complaint and aim to respond within a reasonable timescale, proposing any appropriate remedial action.

11.3 If a dispute arises that cannot be resolved informally, either party may seek to resolve it through mediation or other alternative dispute resolution processes before commencing court proceedings, where this is practical and appropriate.

12. Variations to these Terms

12.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our business operations.

12.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time we confirm your booking, unless a later version is agreed in writing between us.

13. Severability

13.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, except that we retain the right to bring proceedings against you in any other court of competent jurisdiction.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us relating to the provision of the Services and supersede all prior discussions, correspondence and understandings.

15.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or confirmed in writing by us.